I moved into Tarrington in 2004. Having a new home, I had little things that needed repairs. LuAnne took my calls and things were taken care of as soon as possible. She seems to know her job and gets things done.
I would also like to commend Dave McGuire, who I called because I smelled gas from my range. He was here within minutes and took care of things. Recently, my front door fixture was loose and he came over and fixed it.
I know you must receive a great deal of complaints - but I am writing to give some praise to the above-mentioned employees.
Very Truly Yours,
Dear Mr. :
It's not very often that we take the time to write a complimentary letter; most of the time, it's the opposite where some company or service operation has not performed to my expectations.
The reason that we are writing this letter is to compliment you and your organization on the excellent human relations department that hires your staff. Your training area has done a better than superb job in training the people that I was associated with on making sure that the customer is satisfied, no matter what it takes.
My first impression of W. B. Homes began at Harrington Village. There we met Coldwell Banker personnel, Pat and Pam, who presented your home in a very professional manner. After we purchased our home, we ran into a little problem regarding the selling of my home in Blue Bell. We spoke with Chris Konkel, project manager, and we finally resolved our differences with regard to the closing date. The team of Chris, Tony and Brad went out of their way to make sure that our agreed-upon date actually did take place.
As a matter of fact, not only did they insure the date, but this is the first house that we ever bought where we had nothing on our punch list at closing. We have purchased several homes in the past, including from Toll Brothers, Orleans, and David Cutler and this is the first home that exceeded our expectations.
I would also like to mention that during the frustrating part of trying to come to some agreement as to the settlement date, one of your administrative staff, Mary Jo, was exceedingly pleasant and went out of her way to make certain that Chris returned my phone calls and followed up on all details that were necessary to insure a smooth closing.
The closing was also one of the easiest and most professional that we ever experienced.
Again, I can not reiterate what a good feeling we had in buying this home and closing on this home with regard to the high professionalism of your people. It is a tribute to you and your organization to have such highly professional and customer conscious people.
If you ever need a recommendation regarding the quality of W. B. Homes and how happy we are, please do not hesitate to call upon us. Again, thank you for making this a truly pleasurable experience.
Phyllis & Morris G.
Over a year ago I purchased a new home at Wellington Village and Mr. Dan Kett was the gentleman who performed the work that was on my post settlement list. I would like to commend Dan on his quality of work, professionalism and customer service.
Just recently the Philadelphia area experienced a tremendous amount of rain which caused the water pipe along the side of my home to break. Water accumulated in the well near my basement window and it eventually filled up with water and finally flowed into my basement through the window. I called Dan the next day to see if he could still do something about the damage to my carpet and wall. Dan came over the next day to inspect the damage. He took the time to care about my home and brought over a few big fans and a couple of dehumidifiers, lifted my carpet to help dry it out and was able to fix the wall. I believe that many homebuilding companies would not value their customer satisfaction as Dan did and say that it was now the homeowner's responsibility to take care of the damage.
Because of the service that I have received, I am happy that I purchased a home with Homes. I would also like to let you know that I am a Department of Defense employee working at the Naval Air Station in Willow Grove. I come into contact with many active duty military new in the area and looking for a place to live. I have often referred them Homes.
Thank you for your world class customer service. I am so impressed with the timeliness of your service team. Last week, I called with a request - the next day it was resolved. This has happened several times, so I know it's not a one-off occurrence. You understand customer care!
I just want to thank the staff and builders for the nice job they did in the construction of my home in Dorchester Village. I especially want to express my appreciation to Tony and Brad, who assisted me in my walk-thru. They were very informative and accommodating.
Dear Mr. ,
We are homeowners of your newly constructed Village of Dorchester, a 55+ community. Our experience with your on-site staff was and remains truly a wonderful experience.
Jim Steubing, who directs his personnel along with the sub-contracting companies and vendors, is truly an asset to your corporation. Brad and Tony work hand in hand with Jim allowing their efforts to meet and exceed your new homeowner's desires and expectations. These people are the heart of your organization - Ron and I thank you.
Barbara and Ron Hutt
Dear Madam or Sir,
On October 8th, Dan Kett did some fix-ups in our new home. I just wanted to tell you that he did a great job. His attention to detail and making sure we were satisfied was a pleasant experience. He also cleaned up after himself.
Please find enclosed the post settlement list for XXX Anne's Court, Lansdale, PA. There are only six items. That is certainly a great tribute to the quality and craftsmanship of your homes. We have only good things to say about our building experience with .
We are truly impressed with all the people who comprise your organization. Even though we have had contact with only a few, Susan Brittingham, Patrick Shirier, Rick Pardington, Mark, and Lu Ann Brown just to name a few, we know there is a whole other part of the team that contributes to your successful organization. Your customer service is outstanding and it has been our pleasure to do business with .
We love our home and know that the workmanship and quality will make our home ownership experience an enjoyable one for many years to come.
Very truly yours,
Re: Lot 14- The Preserve at Salford
Dear Mr. :
First let me complement you and your partners on the fine organization you have built. Your staff, both in the office and on-site have been most cooperative and a pleasure to work with.
I appreciate the opportunity to present my repair list and I have forwarded a copy to Luann.
Very truly yours,
Dear Mr. McGuire:
I feel the need to write this letter to personally THANK YOU for having our unsightly walkway replaced. We are really pleased with our new walkway, and we appreciate your consideration with regard to this matter.
My father was a builder, my husband a carpenter contractor, and I a former secretary for the David Cutler Group and Horgan Brothers, so we can truly appreciate the timely manner in which all of our new home "issues" have been resolved.
You, and all of the other employees we have come in contact with during this past year, LouAnn, John, Domenic, Brad, and Dan (hope we didn't forget anyone), as well as your sub-contractors, have been extremely polite and accommodating at all times.
It is definitely this kind of service that gives its excellent reputation.
Thank you again. We love our new home!
Diane and Francis Rottina
Dear Mr. :
We feel is honest and worthy of praise as a builder. When not too many builders we know of and have heard from family and friends have nice comments to speak of. Good for you Mr. . Keep putting out quality homes and you'll never go out of business!
I would like to say that both Elaine and I greatly appreciate all the hard work and craftsmanship that has gone into our house at The Preserve at Salford. It is really a beautiful house and we are anxiously awaiting our closing date. It is amazing to see how far along the house has come and we are excited to see the house take shape. We have appreciated the ability to walk through during the various stages of building and make comments. This has given us great confidence that our house has been built extremely well and will be a lifetime investment. Many people have said that building a home is very problematic and painful when dealing with the builders. However, we can honestly say that it has been an extremely easy process working with Susan, Marilynn, and Patrick. Through the countless telephone calls, and in speaking with Susan, we have always been treated with the utmost respect and our concerns have been addressed.
We appreciate your cooperation regarding these issues and please do not hesitate to call if you have questions or concerns with the list.
Jeffrey T. Blue
We are writing to let you know how pleased we are with our new home at The Preserve at Salford. We chose based on the recommendations of others, and had high expectations because of all the wonderful things we had heard about your company. Those expectations were not only met, but in many instances exceeded our hopes.
There are several people that deserve special mention. First impressions are important, and from the very first moment we stepped through the door, Susan Brittingham has always represented with professionalism, care, and a genuine concern for our satisfaction. Then there's Marilyn Long, who is so capable that she somehow makes the selections process less like a trip to the dentist and more like the fun, exciting experience it should be. Having built a house before, we dreaded that day. But with her expertise and patience, we were able to make our selections with confidence and feel really good with the end result. Finally, Jack Boyd was instrumental in helping us to achieve a floor plan that met our needs and wishes. He was also extremely helpful and responsive along the way as problems would arise - putting our objectives first, and finding a way to accomplish them.
With few exceptions, the people on your team obviously are very dedicated to carrying out your mission statement:...to make the new home experience for our customers one of the most pleasurable and exciting experiences of their lives. In our case, consider it done!
Lynn and Chris Corrao
Dear Mr. :
I am writing to you to bring to your attention, what I consider to be exceptional service on the part of two of your employees. They are Dave Soriano and Dave Maguire. It has been over three years since we moved into our new house at XXX Manor Road, Harleysville. Over the three year period we had water in our basement during each heavy rain. Dave Maguire made at least 12 visits to correct the problem. The 12th visit ended the problem. At all times they were polite and determined to get at the cause of the leak. Obviously the fix has been put to the test during the heavy rains over the last three months. The basement was dry after each rain. The two Daves should be recognized for their determination and customer service skills.
Joseph M. Walsh
Dear Mr. :
As I am sure you are aware, my husband and I recently settled on one of your homes in Sheffield. I wanted to take a minute to write to you about two of your employees that really made the process smooth as well as accommodating. Patrick Shire and Rick Partington really went out of their way to ensure our house was exactly as we wanted it. Throughout the process, they were continually helpful and responsive. Each of your customers should be as lucky as we were to have folks work on building their house as if it were their own. Please pass on our thanks and gratitude.
Feel free to contact me in the evening at the number above should you have any questions, or during the day at xxx-xxx-xxxx. Thank you!
Dear Mr. :
My husband and I are excited new home owners at Wilshyre Village, Harleysville. I want to compliment your company for the efficiency and clarity with which they helped, advised and guided the process for us.
Pat Burke, Sales Associate, was our first contact. She knew the home models, options, pricing, and lot choices that were available for us. Her guidance was invaluable as we began the sales contract. With each step she was on top of everything we asked and her follow through was exemplary.
Dave Soriano, project supervisor was on the job site and overseeing the various phases of the construction. He was extremely capable and willing to periodically take a moment for the proposed homeowner-an important facet for those of us who have been in the same home for 35 years. His assistant, Chuck was another super person. He was informative, articulate and helpful each time we spoke with him about our home.
And, of course, Erica Christman, who carefully followed through on our option list. She was superb and well advised on her product information.
Wayne and I thank for their thoroughness and help in making this move an experience to remember and one we would highly recommend to others.
Dear Mr. :
The purpose of this letter is to express how thoroughly pleased we are with the outstanding level of service that Marilyn Long has provided. We really appreciate her willingness to go the extra mile and accommodate our hectic travel schedules. In particular, the day that we found out that Donya would not be able to arrive in Pennsylvania on a Thursday evening, as planned, because of a work conflict (we were due to meet with Marilyn on that Friday). We immediately called Marilyn and asked if we could meet with her on that Saturday. Although Marilyn does not usually work on Saturdays, she agreed to meet with us and help us with our option selections. We were very impressed by Marilyn's patience and professionalism even though our meeting lasted for over 7 hours. Marilyn was an excellent listener and was able to distinguish when we were uncertain with a color or option selection. Her impeccable design recommendations expedited the huge task of color selections for an entire home.
As you know, relocating to another state, starting a new job and purchasing a new home can be very stressful. Marilyn's kindness and design expertise helped to make the experience as stress free as possible. Marilyn is truly an asset to and she has greatly enhanced our new home building experience with your company.
Brigitte and Donya Quinn
Dear Mr. B:
It has been said "People are often judged by the company they keep". If that old adage could be modified to: Companies could be judged by the people they keep"; it would put your Company at the top of the list. Our son in law, Richard Razzi is an architect and a principal of GannonRazzi Construction Company, has told us that yow have a very good reputation in the Home Building business. Having lived here at Salford Mill for the past year and having been treated in a courteous, prompt and respectful manner by your employees, namely, viz: Jackie Hartnett, Jim Stuebing, Big Chris Wells and your secretary D. Litosky, Yale (?last name) and most recently, Dave Maguire, my wife Nancy and I are very much inclined to agree with our son-in-law's statement and are very pleased with our decision to purchase one of your properties here at Salford Mill.
Dave Maguire - the most recent competent, efficient and talented employee - did a tremendous finish up work list. He did mention that we would hear from you shortly regarding the Ridge Vent problem - i.e. although you (The Builder) provided a "cut out" for a Ridge Vent, the Roofer covered everything up causing a lack of ventilation in the Upper Roof. We will be pleased to hear from you at your convenience. Thanks for 04
Thomas A. Reilly, Jr.
Nancy T. Reilly
Dear Mr. :
It has been over a year and a half since my wife and I moved into one of your homes. The entire home buying process started well over two years ago.
I would like to tell you that the entire experience has been one of the most satisfying of our lives. Words alone cannot express how much we have enjoyed each step of the process - from choosing a model and lot, through the options selection, into the construction, then the closing and the inevitable minor items that were addressed through the punch list.
You are to be commended on the quality of your team. I would sound too much like an Academy Award recipient if I were to try to name all the wonderful people from your organization who worked with us over the past couple of years.
We thank you from the bottom of our hearts. You design and build with quality and dignity. You stand behind your work. Your pride shines through.
Please thank the sales, design, construction, and service people for us. Unlike many people who claim that buying a new house is one of the most stressful times of their lives, Jan and I thoroughly loved every minute of it. We have even contemplated putting our house on the market, just so we could once more go through the process of customizing and building a Home.
Again, many thanks.
Dr. Marc Seligman
It was a pleasure meeting with you yesterday re: design/options for our home at Skippack Lea and we would like to take this opportunity to thank you for the professional work, attention, and friendly atmosphere that you extended to us during our meeting.
Also I would like to thank you for your understanding re: the flooring issue at the hallway.
As discussed I will talk to Mr. Boyd re: the stone issue.
Meanwhile and after reviewing our telephone needs we thought that we may need to add one more telephone jack on the family room, that is on the wall to the left hand side between the two arches.
Once again thank you for the professional service that you are extending to us, in addition to the service we are still receiving from Susan, Jack, and Patrick. We are happy that we bought a Home.
Thanking you in advance and we shall remain with,
Wael & Suhair Shuhaibar
Dear Mr. :
Today, September 8, 2004, we will be settling on our new home, 208 Dorchester Dr., Sellersville. Since August 3, 2003, we have had the opportunity and necessity to "work with" several of Coldwell Bankers' and your employees. All things considered, this has been a very pleasant and positive experience. Starting at the beginning Pat Burke, and later Pam Gillespie, has been completely co-operative and accommodating. Later on during the construction Jim, the supervisor, was extremely cordial, helpful, informative and co-operative. Actually, he often went out of his way, in our opinion, to please. Toward the end, Brad and Tony were extremely helpful and very, very nice. Truly, every one of these fellas could not have been more friendly and eager to please and satisfy us the homebuyers. Even the sub-contractors answered our questions in a friendly manner.
We wanted to tell you that, by everyone putting the kind, and as gentle as possible, touch on every contact we had with him or her, this turned out to be quite a pleasant experience for us. Likewise we hope each of them found us to be easy to work with.
We thank you and hope you will pass on our gratitude to those individuals mentioned above.
Robert and Dorothy J. Ramage
Dear Mr. Boyd,
This letter is to commend one of your employees, Service Manager David McGuire, for his dedicated and conscientious work in regard to problems with my home in The Village at Newbury.
Dave's supervision of - and work on - problems with my roof last year, and the correction of a drainage problem involving my front downspout recently, were performed in a professional and cooperative manner and I am very appreciative.
Employees such as Dave are an asset to your organization, and certainly deserve recognition.
Richard G. Gauker